Direct Mediation Services

Find the peace you need.


You are probably going through a difficult moment in your life. We are here to support you …

mediation services uk

With your children

It is known that when parents work together, there is a beneficial effect on children, as it helps them to maintain important family relationships after separation.

Divorce mediation

With your assets and property

Our expert mediation services are committed to listening to both participants, offering legal information and guidance considering the needs of everyone in your family.

mediation services

With your concerns

A family mediator will support you in finding a solution that works for you and your family and explain how you can make it legally binding.

legal separation agreement

With your family relationships

The fear of losing contact with your children or grandchildren is understood by mediators. Our professionals will assist you in finding a way forward.

Mediation services

separation agreement uk


The MIAM is the first meeting where you have the opportunity to tell the mediator about your situation and the issues you are facing.

free mediation services uk

Fast track MIAM

We understand that sometimes you need the MIAM certificate as quickly as possible, so we offer this express mediation service for your convenience.

mediation uk

Family mediation service

Unlike court, during mediation, you are involved in the decision-making, which makes it quicker, more efficient, and cost-effective.

marriage mediation

Online mediation

We assist you from any location. The mediator guides you and offers you the necessary support to reach a resolution.

What are the benefits of our mediation services?

miam mediation

Peace of mind

family mediation services

Children's well-being

online miam mediation

Quiet and safe environment

direct mediaton services

Quicker process

mediation services uk

Financial savings

miam uk


direct mediation services

Legal information

online mediation services uk


How we work

Our mediation services team supports you and your family through change, which may be as a result of:

  • Separation
  • Divorce
  • Family restructuring

Each family member is offered an individual and confidential appointment, called a MIAM (Mediation Information & Assessment Meeting). In this meeting, you will discuss your reasons for coming to mediation. Also, the mediator will talk to you about the different types of mediation available and the process.

rules of separation in marriage
online mediation

Where we work

We work online and in over 230 locations in England and Wales. Here are some of our mediation centres:

Frequently asked questions

Mediation services are a form of alternative dispute resolution where a neutral third party, called a mediator, helps two or more disputing parties reach a mutually acceptable agreement.

The mediator facilitates communication, promotes understanding, and focuses the participants on their needs rather than their wants. Mediation services can be used in a variety of contexts, including family disputes, commercial matters, employment conflicts, and more.

The process is confidential, less formal than court proceedings, and can often lead to solutions that are more flexible and sustainable, as they are crafted by the participants themselves.

The primary purpose of mediation is to help disputing participants reach a voluntary agreement on their conflict. It provides a confidential and structured environment, where participants can openly discuss their issues with the assistance of a neutral mediator. The mediator’s role is to facilitate a dialogue that encourages understanding and collaboration. Some of the benefits of mediation are:

  • Using mediation services can be faster than going to court, saving both time and resources.
  • By promoting cooperative communication, mediation helps preserve personal and business relationships that might otherwise be damaged by prolonged disputes or litigation.
  • Participants have the flexibility to develop creative, tailor-made solutions that address their specific needs and interests.
  • A mediation service is less expensive than court proceedings due to its quicker resolution times and informal nature.
  • Agreements reached voluntarily are more likely to be honored by the participants, reducing the need for enforcement actions.

In the UK, mediation services follow a structured process, typically involving the following steps:

  1. Initial appointment: One of the participants contacts a mediation service provider to discuss the feasibility of mediation for their dispute. The mediator will explain in formal meeting the process, the costs involved, and the benefits of mediation and will make an assessment as to wheter mediation is appropiate. Following this meeting, the other participant(s) may be invited to attend one of these initial meetings.
  2. Agreement to mediate: Both participants agree to participate in mediation and sign an agreement that outlines the rules and confidentiality of the process.
  3. Preparation: In some cases, each participant prepares for the mediation by gathering necessary documents.
  4. Mediation session: The mediation service typically occurs in a neutral venue or online. It starts with the mediator explaining the rules and process. Followed by the participants agreeing an agenda to work through. The mediator facilitates discussions regarding these agenda points and explores potential proposals for resolution. Sessions can vary in length, but often last about two hours.
  5. Negotiation: Participants work towards reaching an agreement, with the mediator moving between them, either in separate rooms or in a joint session, to exchange proposals.
  6. Agreement: If a resolution is reached, the mediator will help draft an document that captures the details of the resolution. Both participants review, modify if necessary, and then sign the agreement.

Mediators facilitate the process, they do not impose a decision; any agreement is made by the participants themselves. Moreover, if mediation does not result in an agreement, participants can still pursue other legal remedies. Mediation in the UK is supported by various laws and regulations, which encourage the use of mediation to resolve disputes before considering litigation.

Mediation services are a versatile and effective method for resolving disputes in many situations, but there are circumstances where it might not be the best approach. Mediation may not be appropriate in the following cases:

  • Non-cooperative participants: Mediation requires a willingness to negotiate and consider compromise from all involved. If a person is completely uncooperative or unwilling to engage in the process, mediation is unlikely to be successful.
  • Imbalance of power: If there is a significant power imbalance between the participants then mediation is not appropiate.
  • Lack of commitment to confidentiality: Mediation is a confidential process. If the participanrs are not willing to adhere to confidentiality, mediation may not be suitable.
  • Criminal cases: Mediation is not appropiate if there is an ongoing criminal case, linked to the dispute.

In such instances, legal proceedings might be more appropriate to address the issues at hand.

When the participants are not able to reach and agreement in mediation or when one participants remains dissatisfied with the outcome, turning to the court system is one of the options they can take. If the case goes to court, a judge then makes legally binding decisions based on presented evidence and applicable laws. It’s important to note that participants may still be required to attempt mediation before a hearing.

For family mediation, there is funding available for people on low incomes or receiving specific benefits. This is called Legal Aid. However, if this does not apply to you, then you have to pay for your mediation service. Ask our member of our team about any other funding that may be available.

For civil & commercial or workplace mediation services, the cost of a mediator is typically shared between the participants involved in the dispute. In many cases, the participants agree to split the cost of mediation equally or in proportion to their respective incomes or financial resources. This means that each participant contributes to covering the mediator’s fees and any other associated costs.

In some situations, one participant may agree to cover the entire cost of mediation as part of negotiations or to facilitate the resolution process. This could be due to various reasons, such as one participant having significantly more financial resources or the other participant facing financial hardship.

In the UK, the cost of mediation services varies depending on factors such as mediator’s fees, session duration, complexity of issues, and additional expenses like venue hire. Private mediators typically charge hourly rates ranging from £100 to £300 per person per hour. The total cost is influenced by the number of sessions required and venue hire if applicable.

An option for accessing free family mediation services in the UK is a to apply for Legal Aid for divorcing or separating families. Legal Aid may cover the cost of mediation for individuals who meet certain eligibility criteria. Issues discussed in family mediation can be divorce, child custody, and financial matters. The availability of Legal Aid for mediation also depends on factors such as income, assets, and the type of dispute.

reviews direct mediation services

Why choose us?

katriona sporkmann
katriona sporkmann
Very helpful and friendly service. Talked me through the mediation process and made it all seem much clearer and easier to understand. There was no complicated legal jargon and I came away armed with better knowledge and some helpful tips. Highly recommended!
Dariusz Rogowski
Dariusz Rogowski
I did it and now would like to recommend it. Dealt with Stuart, who was the man at the exact time. His approach and a great way of directing me with presenting my issues were surprisingly way easier than I projected the obstacle in my mind. Highly recommend it as this removes my blockage. A wealth of experience. Many thanks Stuart
neale cook
neale cook
They were very helpful in clearly explain the process of mediation and were very friendly in all discussions. I would certainly recommend them to anyone..
D Campman
D Campman
I have been in contact Stuart at Direct Mediation Services on and off for about two years for various reasons and know him to be an utterly committed and decent person who I would (and do) wholeheartedly recommend to any other women (or men) in need of mediation. He is polite and calm, explains the whole process and makes you feel safe.
Mohammad Junaid Malik
Mohammad Junaid Malik
Dealt with Stuart who was very professional and understanding of the situation. Stuart ensures he starts a conversation with less stressful issues and we had a lengthy conversation regarding non legal related issues before we discussed details of my case and what i was trying to achieve. A man with a wealth of experience and someone who understands different family cultures really well. Thanks for your assistance.
yasin ayyub
yasin ayyub
oh wow i dont know where to start but what a guy and what a lovely company, i was lost, with no support, didnt know who to talk to who to turn to then was given a number and introduced to this gentleman mr hanson he interviewed me, by understanding me as a person mr hanson with his connections guided me, supported my queries, told me where i was wrong and how to correct my ways, i went from a broken man to a newly repaired working machine all happy again. he so calm so compassionate so understanding basically he a dying breed and his level of service was soo good, i feel like he a friend, to not only me but anyone..HIGHLY RECOMMENDED 10 star service and im a happy man again, you must turn to this guy you wont be disappointed i promise. thank you stuart i mean it. kind regards yas
Carl wherton
Carl wherton
Brilliant company and really easy to understand. Talked me through everything and explained it rather tahn rushed through it. Polite, courteous and sympathetic to each case. Couldn't say enough nice things about this firm, if your struggling to see your child then definitely give these guys a try.. I dealt with Stuart, and he did a fantastic job
Chris Boyce
Chris Boyce
I was at a point that I felt I had no way forward from until I was recommended Stuart at direct mediation services. He remained professional unbiased and kept me informed at all stages throughout the case. I couldn’t recommend Stuart enough. Thank you Stuart you have made me one step closer to my goal
Rehan Uddin
Rehan Uddin
Very professional, approachable and very co-operative staff from Solicitors to back office. I'm glad that I choose them for my case. I doubt it anybody can match for their services in the market. I high recommended anyone for their services.