Understanding how we work

Documents

Direct Mediation Services aims to build a culture of transparency in its work. We have published our policies and procedures, so that not just our staff and mediators know how the service operates, but also you as clients.

The documents listed on this website are meant to guide and support our staff and mediators in upholding Direct Mediation Services’ values and expectations when delivering mediation.

Family Mediation

Legal Aid

Policies and procedures

WB.001 Whistleblowing Policy

Safeguarding Policy and Child Protection Policy

Client care letter DMS

Child Inclusive Mediation - Information for Parents

This document contains information about the Child Inclusive Mediation process.

Privacy Policy

Financial Questionnaire - Direct Mediation Services

Document to be filled out by clients when engaging in a Property & Finance case for the writing of the Open Financial Statement.

Financial mediation process

This document shows information about the costs and time scales for Property & Finance cases at Direct Mediation Services.

Complaints form

This document can be used when presenting a complaint about the services you have received at Direct Mediation Services.

EX160: Apply for help with court and tribunal fees

If you have little or no savings and are on certain benefits or have a low income, you may not have to pay a court or tribunal fee, or you...