Direct Mediation Services

Where conflict ends and collaboration begins...

Workplace mediation

Do you have a problem at work? Do you need help in resolving conflict workplace? Do you want help in re-establishing workplace relations? Our team may be the solution you are looking for.

Employment mediation can benefit everyone at work.

  • Facilitates open communication between the people involved in workplace conflicts.
  • Promotes understanding and empathy, fostering better relationships among coworkers.
  • Helps identify underlying issues and root causes of conflict, leading to more effective conflict resolutions at work.
  • Empowers employees to voice their concerns and participate in finding solutions.
  • Reduces the negative impact of conflicts on productivity and morale within the workplace.
  • Saves time and resources compared to prolonged disputes or legal proceedings.
  • Preserves confidentiality and privacy, maintaining trust among employees and management.
  • Improves overall workplace culture by demonstrating a commitment to resolving conflicts peacefully.

How workplace mediation works

Make a referral

Talk to one of our qualified mediators workplace about your case and how to move forward.

Pre-mediation meeting

The workplace mediator will speak to each participant separately to discuss the case and how mediation works. Meetings are usually one hour.

Mediation at work

A meeting face-to-face or in shuttle where issues and concerns can be explored in a safe and confidential environment.

The agreement

A plan going forward agreed by the participants. This can be written down and turned into a formal agreement, if required.

Frequently asked questions

Workplace mediation supports in resolving conflicts at work and disputes within organisational settings. Facilitated by a neutral mediator, this process helps with constructive communication and negotiation between participants involved in workplace disagreements, be it between employees or between employees and management.

Through open dialogue and exploration of underlying issues, mediation helps to identify common ground and develop mutually acceptable solutions. The confidential nature of mediation fosters an environment where individuals feel safe to express their concerns and explore potential resolutions without fear of reprisal.

By addressing conflicts promptly and effectively, workplace mediation alleviates tensions and improves morale, and also promotes a positive organisational culture built on respect, cooperation, and mutual understanding. It empowers individuals to take ownership of resolving their disputes while preserving relationships and enhancing productivity within the workplace.

Workplace mediation is highly effective in resolving conflicts at work and improving overall workplace dynamics. By providing a structured and confidential platform for communication and problem-solving, mediation helps particpants involved in conflicts to address their issues directly and collaboratively.

Numerous studies have shown that workplace mediation leads to a significant reduction in grievances, absenteeism, and turnover rates. It fosters a more positive work environment, increases employee morale, and enhances productivity. Moreover, mediation empowers employees by giving them a voice in the resolution process, which can lead to greater job satisfaction and a stronger sense of loyalty to the organisation.

Ultimately, workplace mediation works because it focuses on addressing underlying issues and finding mutually beneficial solutions, rather than perpetuating conflict. It promotes understanding, cooperation, and respect among colleagues, paving the way for a more harmonious and successful workplace.

If an agreement isn’t reached during a workplace mediation case, the process doesn’t necessarily end there. Participants may choose to continue discussions in subsequent mediation sessions, allowing for further exploration of potential solutions under the guidance of the mediator.

Alternatively, if mediation proves unsuccessful, individuals involved in the dispute may choose to pursue other avenues such as formal grievance procedures, arbitration, or litigation. However, even in the absence of a resolution, the mediation process can still yield valuable insights and promote understanding between participants. It may lead to a clearer identification of underlying issues, laying the groundwork for future negotiations or alternative dispute resolution methods.Furthermore, organisations can use the outcomes of unsuccessful mediations to inform policy changes, training initiatives, or other interventions aimed at preventing similar conflicts in the future.

Ultimately, while the goal of workplace mediation is to facilitate agreement, its impact extends beyond settlement outcomes, fostering a culture of communication, respect, and conflict resolution within the organisation.

Online workplace mediation is a process where conflicts are resolved remotely using video conferencing and digital tools. It offers convenience, as participants can engage from anywhere with internet access, saving time and resources. This method is particularly beneficial for remote teams and reduces costs associated with travel and physical meeting space. While there may be differences in dynamics compared to in-person sessions, with proper facilitation, online mediation can be just as effective in resolving conflicts and promoting positive outcomes.

Yes, workplace mediation is confidential. Confidentiality is a fundamental principle of mediation and is crucial for creating a safe environment where participants can openly discuss their concerns and explore potential solutions without fear of repercussions.

During the mediation process, all discussions, negotiations, and information shared by the participants are kept confidential. This means that the details of what is discussed in mediation cannot be disclosed outside of the mediation sessions without the explicit consent of all involved, including the mediator.

Confidentiality helps to build trust among everyone in the mediation room and encourages open communication, which is essential for reaching mutually acceptable agreements. It also protects sensitive information and allows people to speak freely without worrying about the information being used against them in the future.

However, it’s important to note that there are limitations to confidentiality in mediation. For example, if there are concerns about illegal activity or threats to safety, the mediator may be obligated to report such information to the appropriate authorities. Additionally, agreements reached during mediation may be documented in writing and may be enforceable in court, depending on the jurisdiction and the nature of the agreement.

Overall, confidentiality is a key aspect of workplace mediation that helps to ensure a fair and effective resolution process for all involved.

Yes, workplace mediation is voluntary. Participation is a decision made by the people involved, ensuring that all are willing to engage in constructive dialogue to find solutions to their conflicts. This voluntary participation fosters investment in the process and increases adherence to any agreements reached. While participants may be encouraged to participate, ultimately, it’s up to them to decide whether to engage in mediation.

Free consultation

This free consultation appointment will be for you to discuss your WORKPLACE case, learn about the mediation process and to ask any questions that you might have on a telephone call.